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Blue Screen of Death – Microsoft’s Initial Response To MS10-015 / KB977165

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Microsoft’s security operation have issued an initial response to the issue with machines blue screening and failing to reboot correctly after installing MS10-015.

While we work to address this issue, customers who choose not to install the update can implement the workaround outlined in the bulletin. CVE-2010-0232 was publicly disclosed and we previously issued Security Advisory 979682 in response. Customers can disable the NTVDM subsystem as a workaround and we have provided an automated method of doing that with a Microsoft Fix It that you can find here.

Customers who are experiencing issues after installing any of our security updates can get help resolving the issues by either going to this site or by calling 1-866-PCSafety (1-866-727-2338). International customers can find local support contact numbers here.

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Written by IT Core

February 12, 2010 at 9:00 AM

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